Mustafa Kalemler Customer Experience Project Executive at Ipsos
City 28-0-1 Province, İstanbul Province, Turkey
Experienced Executive with a demonstrated history of working
in the market research industry. Skilled in Matlab, SQL, Sales, Loyalty Analytics, and Data Analysis. Strong business development professional graduated from Kocaeli University.
5 years 3 months
Customer Experience Project Executive May 2017 – Present
* Reported to Managing Director,Loyalty
* Managing customer portfolio (mainly in automotive, telecommunication and finance sectors)
* Development of the research models for the specific needs of the client, offering research proposals,
coordination and implementation of projects, preparation of the analytical reports,
construction and oral realization of the presentations, offering cross research projects
*Had direct responsibility for whole automotive client portfolios in managing relationships, developing meaningful insights, recommendations and proposals on driving and monitoring customer satisfaction.
*Had new experience for Customer Experience ( CX ) Satisfaction Programmes and monitors.
Set-Up a continious project for mainly in Automotive and all others sectors.
*Coached one of our team member.
January 2014 – May 2017 (3 years 5 months) Turkey
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Business Intelligence ,Data Analysis and Reporting Expert Data Warehouse,SSAS,SSIS,SSRS,Power BI
SPSS R Matlab Tableu
Türkiye İş Bankasi
Bireysel Müşteri Temsilcisi
September 2012 – December 2013 (1 year 4 months) Kocaeli
Bachelor of Science (BS), Mathematics And Computer · (2007 – 2012)
Management Information Systems, General · (2017)